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Our Policies

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Policies for Ordering a Custom Creation
 
A few things about my customs:

I do not "Play with" or "Pose" my customs. After making them, and shooting pictures, they go in a display case. This being said, I have adapted my style to not have to worry about articulation too much. This allows me to get the most perfect matches character-wise and not worry too much about paint rubbing. I do my best to limit having to paint them, so if you are looking for a figure you can pose 100 ways, I can figure it out.

Like all artwork, no two pieces are ever the same, but retain the integrity of the character's look. Customers may wish to sumbit a photo or picture of the character they are looking for, and in fact, I encourge it.  


Timeframe: I am a married guy with a 3 kids, and a two family
house to take care of. At any time, I can have between 3-5 customs on my workbench along with personal stuff. Average timeframe for a typical custom is one month. This could be longer due to the complexity of the character, or availability of parts at said time. If there is one thing I am good at, it's keeping in touch with the buyer. I also send pictures of the custom in it's working state for customer approval.


A side note request: I like the customer to take a picture of
their purchase once displayed with maybe a small "testimonial" for my website.
 
Payment must be made half up front which is only refundable should I not come through(or cannot physically do your custom) If you decide you do not want said figure, I keep the deposit.
 
 
All of our transactions are protected by PayPal. This protects you the buyer as well as myself. If you do not have PayPal, arrangements can be made on a case-by-case basis.
 

Shipping and Handling

I ship your order as soon as it's completed. 

I offer the following shipping methods:

Priority US Postal Service w/Delivery Confirmation
Priority International w/Delivery Confirmation

Returns

Customers often ask what my return policy is. I aim for complete customer satisfaction. If you are not completely happy with your purchase, I want to hear about it. Let me know if something is wrong and I will do what we can to make it right.

Do you have any questions? Send us an e-mail at:

customcreator@hotmail.com

I am not affiliated with or an employee of any major toy store, toy manufacturer, video game company, movie company, or comic book company. Any depictions of such characters are purely fan based.